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Hi,
We are Bill and Willie Holmes of Better Homes Renovations. Try us for your next home improvement. You are invited to join our list of satisfied customers.

Dear Bill:
First, let me say we are pleased with the quality of the work and the material supplied in our recent renovation. The fascia covering and aluminum soffits plus the continuous gutter installed makes noticeable improvement in the appearance of the house. Several people have inquired about the work and I do hope further contracts are forthcoming. One contract I feel was prompted by our involvement is that of Mr. Walter Phillips. Walter contacted me when he saw the sign and asked what I knew about the Company and I told him honestly I had only met you through your solicitation at our house and that you gave a quote promptly. I also told him I had inquired if you were registered with the Better Business Bureau and you had stated you were. In due course I contacted the B.B.B. - before giving a report they told me several things such as the advisability to get more than one bid - that it was my option to withhold 10% for 41 days after completion etc. That they did check the records and reported no complaints registered. Walter said he was considering entering into a contract and again after the work was completed he called by the house to see if I was satisfied. I assured him I was. So much so that I never entertained the idea of withholding the 10 % as suggested by the B.B.B. Sincerely, Roy I. Comrie

Bill Holmes:
We are very pleased with the work your company carried out.
T. G. Honer

Letter to:
Better Business Bureau of Vancouver Island, 2011-1005 Langley, Victoria, B.C.
We are writing this letter to detail a deck and kitchen renovation that was completed by Bill and Willie Holmes whose company name is Better Homes Renovation Specialist.
We were most pleased with their service as well as the work done by all the trades that Bill employed. We requested several changes while the work was in progress. On every occasion, Bill did what we asked and it was very apparent that he was interested in ensuring that we were satisfied with every aspect of the renovation even though it meant some tradespeople returning two and three times. Willie was very helpful when some designs and colors were chosen. In addition, the work was completed within the time limit that we had agreed upon. Their professionalism certainly took most of the stress off us which normally comes with renovations.
We are currently enjoying our new deck and kitchen and this is due to the care and consideration that Bill and Willie put Into this job. We are most appreciative of their work. We highly recommend them for any renovation and if we decide to have more work done, we would not hesitate to have Better Homes Renovation Specialist do the work.
We would appreciate it if you put this letter on file for future customers.
Sincerely
John and Rita Randle
cc Bill and Willie Holmes



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